DELOONI PRIVACY POLICY
The purpose of the Delooni privacy policy is to better assist consumers who are worried about how their "Personally Identifiable Information" (PII) is being used online. A single person can be identified, reached out to, or located using PII, which is information that can be used alone, in combination with other data, or to place a person in a specific context. Please carefully read our privacy statement to understand how we collect, utilize, safeguard, and otherwise deal with your personally identifiable information in compliance with our website. Do not use the Delooni website or our mobile application if you disagree with the policy.
We reserve the right to modify our privacy policies at any time and without previous notice. Please check the policy from time to time to ensure you are aware of any updates.
What personally identifiable data do we get from users who access our blog, website, or app?
To improve your customer experience, you might be asked for your name, email address, communication address, mobile number, or other details while placing an order or enrolling on our website/application.
When do we collect information?
We obtain information from you when you register on our website or mobile application or when you make a service or product request.
How will we use your information?
We may make the following uses of the data we learn about you from when you register, submit a request, subscribe to our newsletter, answer a survey or marketing communication, or use particular other site features:
• To enhance user experience and enable us to give the content and product options that most appeal to you.
• To enable us to reply to your requests for customer support.
• Manage a promotion, survey, contest, or other platform features.
• To expeditiously complete your transactions
How do we protect visitor information?
We do not employ PCI-compliant scanning or screening for vulnerabilities. We frequently scan for malware.
Only a small group of people with special access privileges to such systems and are obligated to maintain the information's confidentiality can access your personal information, which is kept behind guarded networks.
To protect your personal information, we take several security precautions whenever a user puts an order, enters, submits, or accesses their information on our website.
We do not store or process payment information on our servers; all transactions are conducted through a third-party payment gateway.
USER DATA POLICY
WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.We collect personal information that you voluntarily provide to us when you register on the Application, express an interest in obtaining information about us and Services.
. For Customers:
1. To begin using the DELOONI app, customers must select their country first and enter their mobile number to sign up for the app using an OTP.
2. Users should fill in their details per app instructions for profile creation after signing up.
3. Users can start searching for required services right after profile creation.
4. The app offers a list of service providers per different categories, e.g., house services, maintenance services, tutoring services, etc.
5. Users can see service providers' complete details after clicking on their profiles, checking their reviews, and adding them to their favourites list for future reference.
6. Customers can also report the profile of a service provider if they find them violating the terms and conditions of the services.
• For Service Providers
1. The app can accommodate individual service providers and service-providing firms with its advanced features.
2. Service providers must choose their service country first, then enter their phone number to receive an OTP for signing up.
3. A service provider has to enter their details in the requested fields to complete the creation of their profile.
4. After entering required personal and business details in the required fields, service providers will have to choose whether they are individual entities or want to represent themselves as a firm.
5. Service providers can also share the price of their services hourly, daily, or monthly.
6. Upload your services video for customers, besides a short description of your services.
7. Service providers can also promote their services by purchasing a subscription and presenting themselves at the top of the search results.
Application Data. If you use our application(s), we also may collect the following information if you choose to provide us with access or permission:
Geolocation Information. We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application(s), to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Access. We may request access or permission to certain features from your mobile device, including your mobile device’s camera, microphone, camera roll/gallery, storage, and other features. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device Data. We automatically collect device information (such as your mobile device ID, model, and manufacturer), operating system, version information and system configuration information, device and application identification numbers, browser type and version, hardware model Internet service provider and/or mobile carrier, and Internet Protocol (IP) address (or proxy server). If you are using our application(s), we may also collect information about the phone network associated with your mobile device, your mobile device’s operating system or platform, the type of mobile device you use, your mobile device’s unique device ID, and information about the features of our application(s) you accessed.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
For its users' benefit, the DELOONI app was designed with a user-friendly interface. Users in Urdu, Arabic, or English can use the software. Users seeking or offering services in their area can connect with them.
HOW DO WE PROCESS YOUR INFORMATION?
We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, made through the Services.
To save or protect an individual’s vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.
Do we use 'cookies'?
Yes. If you allow it, a website or its service provider may transfer a small file known as a cookie to your computer's hard drive. Cookies help the website's or service provider's systems identify your browser and collect and remember specific information. For instance, cookies assist us in processing and placing the products in our shopping cart. They also help us better understand your preferences based on past or current site activity, allowing us to provide better services. To offer better site experiences and tools in the future, we also employ cookies to aid in collecting aggregate data on site traffic and user activity.
We use cookies to:
• Help in processing and recollecting the contents of the shopping cart.
• Recognize and save the user's preferences for subsequent visits.
• Compile aggregate data on on-site interactions and traffic to provide future users with better tools and experiences.
Additionally, we might use reliable third-party services that track this data on our behalf.
You can either turn off all cookies or have your computer alert you each time one is sent. It can be done by adjusting the options in your browser (such as Internet Explorer or Chrome). To find out how to correctly edit your cookies because every browser is a little different, look in your browser's Help menu.
Some functions might not work if cookies are disabled. The user experience won't be impacted, but it might disable some functions that make your site experience more effective, and some of our services might not perform as well as they should. You will nevertheless be able to submit orders.
Disclosure to a Third Party
Your Personally Identifiable Information is never traded, sold, or otherwise transferred to unaffiliated third parties.
External links
We do not offer or incorporate third-party items or services through any external links on our website.
How do Do Not Track signals work on our website?
When a Do Not Track (DNT) browser feature is active, we respect those signals and do not track plant cookies or employ advertising.
Does our website permit behavioral tracking by outside parties?
It's also crucial to know that we do not permit behavioral tracking by other parties.
We also concur with the individual redress principle, which states that people must have the ability to legally hold negligent data collectors and processors accountable. This concept mandates that people have recourse to courts or a government body to investigate and/or prosecute non-compliance by data processors and have rights that can be enforced against data users.
HOW CAN YOU CONTACT US?
If you have questions or comments about this notice, you can contact us by email at wecare@delooni.net.